Terms and Conditions
These terms are between you and KNJ law & snow services and govern our respective rights and obligations.
Please note that your use of any KNJ lawn & snow services, services are also governed by our conditions of use and privacy notice, if you sign up with us, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.
SERVICES: We will perform all the services booked on a plan or for one-time service. Every scheduled visit will be performed unless notified otherwise. Schedules are set to maximize performance; due to uncontrollable conditions such as weather and traffic we cannot specify an exact time of service and we reserve the right to change the scheduled date. We offer free maintenance visits along the year to obviate visits we might have to cancel due to the weather.
Note: Some of our services, such as mowing, Leaf Removal/Clean- Up, De-Thatching are seasonal and might not be performed in the dormant season. Please contact us at least 48 hours (about 2 days) prior to your scheduled visit if you have specific requests.
INVOICING: Monthly bills for purchased plans will be processed immediately and on that day of each month thereafter. Bills not included in service plans are due upon receipt. You may pay in Canadian Dollars by check, cash, or credit card. We accept most major Credit Cards: Visa, MasterCard and Discover (Via PayPal ONLY). Please make all checks or money orders payable to KNJ lawn & snow services. The outstanding balance is due in full by due date. A $20.00 late fee will be charged per month if payment is not received by due date. We may, in our discretion, accept partial payments, please contact us for more details. We reserve the right to suspend or cancel our services until payment is received. Services will be terminated if full payment is not received within 15 days (about 2 weeks) after date of invoice. Any checks returned by the issuing institution will be charged a processing fee of $35. We do not offer refunds for services that have already been performed or for partially used monthly plans. We will complete services (if requested), paid for on a monthly plan and cancel any additional monthly service plans. Each year the price of our services can be subject to an increase, KNJ lawn & snow services will advise you if your monthly price increases. If you have a bill discrepancy, you should notify us within 3 business days after the receipt of your invoice. We offer your invoice to be emailed or sent through SMS to you for your convenience. Invoice inquiry, please call 780-695-6199. Information and appointments 780-695-6199.
CLIENT’S RESPONSIBILITIES: Client agrees to pay the charges specified on service plan signed up for. Client is not required to be at home while service is performed but the service area must be accessible and free of obstructions (lawn furniture, toys, trash, bio-hazardous materials, etc.) prior to the scheduled visit. All pets must be secured as to pose no threat to service personnel. If we find obstructions, we will service what we have access to, and you will be charged for a full service. KNJ lawn & snow services will not be responsible for damaging any unsecured cables, wires, irrigation pipes or heads, lines etc., which are not installed deeper than 3" below ground level.
TERMINATION OF SERVICES: Service Plans can be cancelled without penalty with 30-day written notice from either party before end of 5-month anniversary date. Please send such notice by regular mail or email. Account must be paid in full prior to cancellation date. Termination does not remove your responsibility to pay all fees or costs in collecting any past due amounts, including costs of attorneys or a collection bureau, those fees and costs will be added to your balance. We may, in our discretion, accept a 30-day or immediate cancellation notice for the following reasons*: You or your spouse are active military and transferred out of the local area, you sell your property, unemployment, sickness and/or death. (*We may ask for proof for early cancellation). A termination fee may apply if cancellation notice is not given.
CANCELLATION OF VISITS: 2-day notice is required for cancellation of a scheduled visit. Please call 780-695-6199, 2 days before your normal scheduled service and let us know you want to be skipped. Scheduled visits will be charged if 2-day notice is not given.
NOTICE OF DAMAGE: Client must notify KNJ lawn & snow services at 780-695-6199 within 48 hours (about 2 days) of any damages caused by KNJ lawn & snow services employees while performing work (via phone call for minor problems and in writing for more serious issues). In most cases, KT Lawn Care will address the problem within two to five business days after receiving client’s request. In some cases, it may take longer, depending on circumstances beyond KNJ lawn & snow services control (such as, but not limited to weather)
SATISFACTION: If for any reason, you are not 100% satisfied with your services, please contact 780-695-6199 within 24 hours to resolve the issue. We pride ourselves on exceeding our clients’ expectations and we want to keep communication open.